Customer Service 091 234-ELLA
Free shipping on All Orders.
WHY CUSTOMERS LOVE IT
💼 "Fits my 15" laptop, lunch, AND a change of clothes – finally a work bag that doesn’t bulge!" – Jessica, Accountant
🛍️ "The free pouch is my new wallet – I use both pieces every day!" – Rachel, Busy Mom
✈️ "Used this as my personal item on flights – the luggage sleeve is a game-changer!" – David, Frequent Traveler
FEATURES
Capacity : 17.5L
Materials : Polyster and PEVA
Dimensions : 140.5cm × H30cm × D14.5 cm
A HANDBAG THAT MAKES NO COMPROMISES
This women's shoulder bag is equipped with a spacious insulated compartment, perfect for keeping your meals and drinks fresh or hot while you're on the go. No more unstylish lunch bags, this insulated lunch bag allows you to carry your lunches in style.
📦 Intelligent Warehouse Network
We operate strategically located warehouses across multiple countries. Orders are automatically routed to the nearest fulfillment center for optimized delivery efficiency.
⏱ Order Processing
Notice: Due to recent surge in order volume, processing may take up to 3 business days
- ✅ Standard Processing: 1–3 business days
- ⏳ Daily cutoff time: 15:00 CET (orders placed before 15:00 processed same day)
✈ Global Shipping
| Europe & North America | 5–10 business days |
| Asia-Pacific | 5–7 business days |
| Other Regions | 7–14 business days |
* Delivery times may vary ±2 business days due to customs clearance
🔒 Returns Policy
-
Step 1: Initiate Return
Contact us within 30 days of delivery -
Step 2: Ship Back
Item must be in original condition -
Step 3: Receive Refund
Processed within 48hrs of warehouse scan
📞 Customer Support
📧 service@vovtvo.com
(24-hour response guarantee)
💬 Live Chat Support
(Located at website bottom-right corner)
🕒 Service Hours:
Monday–Friday 9:00–18:00 CET (GMT+1)
❓ Frequently Asked Questions
Q: What if I entered a wrong address?
A: Immediately contact us via email or live chat. If your order hasn't shipped, we'll update it free of charge. For shipped orders, contact the carrier directly using your tracking number.
Q: Are import duties included?
A: Yes, all prices include VAT and customs duties (DDP terms).
Q: How do I track my order?
A: A tracking link will be emailed/SMS sent immediately after dispatch.
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