Customer Service 091 234-ELLA
Free shipping on All Orders.
FEATURES
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Wear-resistant Material: The backpack is made of optimal nylon fabric, which is soft and light than other fabrics. This bag is also wear, scratch and water resistant.
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Lightweight and Comfortable: Even if you pack for a long time, you will not feel tired. The weight of the backpack is only 380 grams, which is equivalent to the weight of a bottle of mineral water. Let yourself experience true zero burden.
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Multiple Compartments: Say goodbye to messy life. The bag has a large internal capacity, is practical and has a multi-pocket design. The layout is reasonable to meet your daily needs.
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Adjustable Shoulder Strap: The shoulder straps of the backpack can be adjusted to fit people of different heights.
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Hardware Zipper: The hardware accessories of the backpack are carefully polished and polished, so that they are not easy to oxidize and fade. The zipper is smooth and not easily damaged.
SPECIFICATIONS
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Item Type: Bag
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Gender: Female
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Bag Type: Shoulder Bag
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Material: Nylon
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Occasion: Daily, Shop, Travel, Others
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Strap Type: Adjustable Straps
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Closure Type: Zipper
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Bag Size: 29*11*24cm
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Color: Burgundy, Light Gray, Navy Blue, Black, Purple, Pink
PACKAGE
- 1* Embroidered Floral Shoulder Bag
NOTE
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Please allow slight measurement deviations due to manual measurement.
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Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed in the pictures
📦 Intelligent Warehouse Network
We operate strategically located warehouses across multiple countries. Orders are automatically routed to the nearest fulfillment center for optimized delivery efficiency.
⏱ Order Processing
Notice: Due to recent surge in order volume, processing may take up to 3 business days
- ✅ Standard Processing: 1–3 business days
- ⏳ Daily cutoff time: 15:00 CET (orders placed before 15:00 processed same day)
✈ Global Shipping
| Europe & North America | 5–10 business days |
| Asia-Pacific | 5–7 business days |
| Other Regions | 7–14 business days |
* Delivery times may vary ±2 business days due to customs clearance
🔒 Returns Policy
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Step 1: Initiate Return
Contact us within 30 days of delivery -
Step 2: Ship Back
Item must be in original condition -
Step 3: Receive Refund
Processed within 48hrs of warehouse scan
📞 Customer Support
📧 service@vovtvo.com
(24-hour response guarantee)
💬 Live Chat Support
(Located at website bottom-right corner)
🕒 Service Hours:
Monday–Friday 9:00–18:00 CET (GMT+1)
❓ Frequently Asked Questions
Q: What if I entered a wrong address?
A: Immediately contact us via email or live chat. If your order hasn't shipped, we'll update it free of charge. For shipped orders, contact the carrier directly using your tracking number.
Q: Are import duties included?
A: Yes, all prices include VAT and customs duties (DDP terms).
Q: How do I track my order?
A: A tracking link will be emailed/SMS sent immediately after dispatch.
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