Customer Service 091 234-ELLA
Free shipping on All Orders.
🌟 Practical Design
This backpack is designed with both style and functionality in mind. Its large capacity allows you to easily store clothes, books, electronic devices, and other essentials, making it perfect for daily outings, school, or work.
🌟 Multiple Carrying Options
Featuring both comfortable shoulder straps and sturdy top handles, this backpack offers versatile carrying options. Whether you prefer to wear it on your back or carry it by hand, it’s designed for convenience and comfort.
🌟 Trendy & Fashionable
With its modern and sleek design, this backpack adds a fashionable touch to any outfit. Its bold burgundy color makes it stand out, and it pairs perfectly with both casual and professional looks.
🌟 Durable & Water-Resistant
Crafted from high-quality materials, this backpack is built to last and offers water-resistant protection for your belongings. Keep your essentials safe and dry no matter the weather.
🌟 Perfect for All Occasions
Whether you’re heading to the office, school, or out for a weekend trip, this backpack will meet all your needs. It’s versatile enough to fit into any lifestyle while keeping you organized and stylish.
📦 Intelligent Warehouse Network
We operate strategically located warehouses across multiple countries. Orders are automatically routed to the nearest fulfillment center for optimized delivery efficiency.
⏱ Order Processing
Notice: Due to recent surge in order volume, processing may take up to 3 business days
- ✅ Standard Processing: 1–3 business days
- ⏳ Daily cutoff time: 15:00 CET (orders placed before 15:00 processed same day)
✈ Global Shipping
| Europe & North America | 5–10 business days |
| Asia-Pacific | 5–7 business days |
| Other Regions | 7–14 business days |
* Delivery times may vary ±2 business days due to customs clearance
🔒 Returns Policy
-
Step 1: Initiate Return
Contact us within 30 days of delivery -
Step 2: Ship Back
Item must be in original condition -
Step 3: Receive Refund
Processed within 48hrs of warehouse scan
📞 Customer Support
📧 service@vovtvo.com
(24-hour response guarantee)
💬 Live Chat Support
(Located at website bottom-right corner)
🕒 Service Hours:
Monday–Friday 9:00–18:00 CET (GMT+1)
❓ Frequently Asked Questions
Q: What if I entered a wrong address?
A: Immediately contact us via email or live chat. If your order hasn't shipped, we'll update it free of charge. For shipped orders, contact the carrier directly using your tracking number.
Q: Are import duties included?
A: Yes, all prices include VAT and customs duties (DDP terms).
Q: How do I track my order?
A: A tracking link will be emailed/SMS sent immediately after dispatch.
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