Customer Service 091 234-ELLA
Free shipping on All Orders.
đŠ Intelligent Warehouse Network
We operate strategically located warehouses across multiple countries. Orders are automatically routed to the nearest fulfillment center for optimized delivery efficiency.
â± Order Processing
Notice: Due to recent surge in order volume, processing may take up to 3 business days
- â Standard Processing: 1â3 business days
- âł Daily cutoff time: 15:00 CET (orders placed before 15:00 processed same day)
â Global Shipping
| Europe & North America | 5â10 business days |
| Asia-Pacific | 5â7 business days |
| Other Regions | 7â14 business days |
* Delivery times may vary ±2 business days due to customs clearance
đ Returns Policy
-
Step 1: Initiate Return
Contact us within 30 days of delivery -
Step 2: Ship Back
Item must be in original condition -
Step 3: Receive Refund
Processed within 48hrs of warehouse scan
đ Customer Support
đ§ service@vovtvo.com
(24-hour response guarantee)
đŹ Live Chat Support
(Located at website bottom-right corner)
đ Service Hours:
MondayâFriday 9:00â18:00 CET (GMT+1)
â Frequently Asked Questions
Q: What if I entered a wrong address?
A: Immediately contact us via email or live chat. If your order hasn't shipped, we'll update it free of charge. For shipped orders, contact the carrier directly using your tracking number.
Q: Are import duties included?
A: Yes, all prices include VAT and customs duties (DDP terms).
Q: How do I track my order?
A: A tracking link will be emailed/SMS sent immediately after dispatch.
JÀmför fÀrg
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