This Privacy Policy describes how https://vovtvo.com (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase on the Site.

Collect personal data

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We may also collect additional information when you contact us regarding customer service.  In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the following information) as "Personal Information".  The list below provides more information about what personal data we collect and why.

Device information

• Examples of personal information collected include:    web browser version, IP address, time zone, cookie information, websites or products viewed, search terms and how you interact with the website.
• Purpose of collection:    Load the site accurately for you and analyze site usage to improve our site.
• Collection Source  : Collected automatically    when you access our website via cookies, log files, web beacons, tags or pixels [ADD OR  REMOVE OTHER TRACKING TECHNOLOGIES USED]   . 
• Disclosure of Information for Business Purposes:    Sharing with our Shopify processor   [ADD OTHER MERCHANTS WITH WHOM YOU SHARE THIS INFORMATION]   . 

Ordering information

• Examples of personal information collected:    name, billing address, shipping  address  , payment information (including credit card numbers   [INSERT OTHER SIMPLE PAYMENT TYPES]   ), email address and telephone number. 
• Purpose of collection:    to provide products or services for the performance of our contract, to process payment information, to arrange shipment and to provide invoices and/or order confirmations, to communicate with you, to check our orders for potential risk or fraud;  and when you follow the preferences you have shared with us, provide you with information or advertising about our products or services.
• Collection source:    collected by you.
• Business Purposes Disclosure:    Sharing with our Shopify processor   [ADD OTHER MERCHANTS WITH WHOM YOU SHARE THIS INFORMATION. E.G. SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FILLING APPLICATIONS]   . 

Customer Service Information

• Examples of personal data collected:   [CHANGES TO THE ABOVE INFORMATION OR ADDITIONAL ADDITIONAL INFORMATION] 
• Purpose of collection: customer care    .
• Collection source:    collected by you.
• Business Disclosure:   [ADD ALL VENDORS USED FOR CUSTOMER SUPPORT] 

[INSERT OTHER INFORMATION COLLECTED: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]

[INSERT SECTION BELOW IF AGE RESTRICTION IS REQUIRED]

minor

The website is not intended for persons under   [INSERT AGE]   .  We do not intentionally collect personally identifiable information from children.  If you are a parent or legal guardian and you believe that your child has provided us with personal information, please contact us at the address below to request deletion. 

Disclosure of Personal Information

We share your personal information with service providers to help us provide our services and perform our contracts with you, as described above.  For example:

• We use Shopify to run our online store.  You can learn more about how Shopify uses your personal information here:   https://www.shopify.com/legal/privacy   . 
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

[INCLUDE THE SECTION BELOW IF YOU ARE USING NOTE OR TARGET ADVERTISING]

BEHAVIORAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you.  For example:

• [INSERT IF APPLICABLE]    We use Google Analytics to understand how our customers use the site.  You can find more information about the use of your personal data by Google here:   https://policies.google.com/privacy?hl=de.   You can also opt out of Google Analytics here:   https://tools.google.com/dlpage/gaoptout   .  
• [INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITIES ON YOUR SITE]    We share information about your site use, purchases, and interactions with our ads on other sites with our advertising partners.  We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (which you may choose to consent to depending on your location).
• [INSERT OTHER ADVERTISING SERVICES USED]

For more information about targeted advertising, please visit the Network Advertising Initiative (“NAI”) training page at   http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work   . 

You can opt out of targeted advertising by:

[INCLUDE THE OPT-OUT LINKS WHICH THE SERVICES ARE USED.  COMMON LINKS INCLUDE:

• FACEBOOK -   https://www.facebook.com/settings/?tab=ads
• GOOGLE –   https://www.google.com/settings/ads/anonymous
• BING -    https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads   ]

Additionally, you may opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at:   http://optout.aboutads.info/   . 

Use personal information

We use your personal data to provide our services to you.  This includes: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.

[INCLUDE THE SECTION BELOW IF YOUR STORE IS LOCATED OR YOU HAVE CUSTOMERS IN EUROPE]

LEGAL BASIS

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area ("EEA"), we process your personal data on the following legal bases:

[INclude ANYTHING THAT APPLICABLE TO YOUR BUSINESS]

• Your permission;
• Performance of the contract between you and the website;
• Compliance with our legal obligations;
• To protect your vital interests;
• Performing a task carried out in the public interest;
• For our legitimate interests which do not override your fundamental rights and freedoms.

ATTENTION

If you place an order through the Site, we will maintain your personal information in our records unless and until you ask us to delete that information.  More information about your right to erasure can be found in the "Your rights" section below.

AUTOMATIC DECISION

If you are a resident of the EEA, you have the right to object to processing that is based solely on automated decisions (including profiling) if these decisions produce legal effects regarding you or otherwise significantly affect you.

[   NO/NO] we engage in   fully automated decision-making that has legal or other significant consequences for the use of Customer Data.  

Our Shopify processor uses limited automated decision-making to prevent fraud that does not legally or otherwise significantly affect you.

Services that include elements of automated decision-making include:

• A temporary list of IP addresses associated with repeated failed transactions.  This list of deniers persists for a small number of hours.
• A temporary list of credit cards associated with declined IP addresses.  This list of deniers persists for a small number of days.

[INCLUDE THE SECTION BELOW ONLY IF THERE ARE SALE OF PERSONAL INFORMATION DEFINED BY THE CALIFORNIA PRIVACY ACT]

Selling personal information

Our website sells personal information as defined in the California Consumer Privacy Act of 2018 ("CCPA").

[PUT IN:

• CATEGORIES OF INFORMATION SOLD;
• INSTRUCTIONS REGARDING THE SALES DECLARATION;
• WILL YOUR COMPANY SELL INFORMATION TO MINORS (UNDER 16) AND HAVE YOU OBTAINED CONFIRMATION OF AUTHORIZATION;
• If you provide a financial incentive not to sell information, please provide information on what that incentive is.]

Your rights

[PLEASE INCLUDE THE SECTION BELOW IF YOUR STORE IS LOCATED IN OROPE OR IF YOU HAVE CUSTOMERS IN EUROPE]

GDPR

If you are a resident of the EEA, you have the right to access the personal data we hold about you, transfer it to the new service and request that your personal data be corrected, updated or deleted.  If you wish to exercise these rights, please contact us using the contact details provided below   [OR include alternative instructions for submitting access, erasure, rectification and enforceability requests]. 

Your personal data will first be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States.  For more information on how data transfers comply with GDPR, please refer to Shopify's GDPR 

[INCLUDE THE SECTION BELOW IF YOUR BUSINESS IS COVERED BY THE CALIFORNIA CONSUMER PRIVACY ACT]

CCPA

If you are a California resident, you have the right to access the personal information we have about you (also known as the "right to know"), transfer it to a new service, and request that it be corrected, updated, or deleted.  If you wish to exercise these rights, please contact us using   the contact details  provided below. 

If you would like to appoint an authorized representative to submit these requests on your behalf, please contact us at the address below.

cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website.  We use a number of different cookies, including functional, performance, advertising and social media or content cookies.  Cookies improve your browsing experience by enabling the website to remember your actions and preferences (e.g. login and region selection).  This means you don't have to re-enter this information every time you return to the site or navigate from one page to another.  Cookies also provide information about how users use the website, including:  B. whether they are visiting for the first time or whether they are frequent visitors.

We use the following cookies to optimize your experience on our website and to provide our services.

COOKIES NECESSARY FOR THE OPERATION OF THE STORE

REPORTING AND ANALYTICS

[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES YOU USE]

How long a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie.  Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted.  Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in many ways.  Please note that deleting or blocking cookies may have an adverse impact on your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies.  However, you can choose whether to accept cookies through your browser controls.  These can often be found in your browser's "Add-ons" or "Settings" menu.  For more information on changing your browser settings or blocking, managing or filtering cookies, please consult your browser's help file or visit websites such as 

Please also note that blocking cookies may not completely prevent information from being shared with third parties such as our advertising partners.  To exercise your rights or opt-out of certain uses of your information by these sites, please follow the instructions in the "Behavioral Advertising" section above.

DO NOT TRACK

Please note that we do not change our data collection and use practices when we detect such a signal from your browser because there is no consistent industry knowledge on how to respond to Do Not Track signals.

changes

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us at [email address] or by email at the address provided below:

vovtvo.com

Last update:   [DATE] 

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority.  You can contact your local data protection authority or our supervisory authority here   :   [   ADD CONTACT DETAILS OR WEBSITE TO OBTAIN THE DATA PRIVACY AUTHORITY IN YOUR