Return and Refund

Please keep an eye on your tracking, estimated 2-5 business days for Ground processing.
All transit times are estimated business days, we do not guarantee transit or processing times.
Express processing time is 1 full business day.
Once an order is placed it cannot be cancelled or changed
Deliveries will not be made to P.O. boxes, UPS will return your package.

WHAT HAPPENS IF MY ITEM(S) ARE DAMAGED OR MISSING?

Ship happens! Please inspect all items thoroughly upon receiving them. Sometimes your item/s can arrive broken in shipping. When this happens, we get a replacement shipped to you as quickly as humanly possible. All we need from you is an email within the 15 days of the shipment date  and photographs of the damage. Any damages or missing items reported after the 15 days can not be refunded. Email us at  customer.service@vovtvo.com
 
Things to keep in mind to receive a full refund:

All products must be returned in new, undamaged condition in original protective packaging.
Things must be unused, unwashed, and in original packaging. Otherwise (due to health concerns), we will send back in lieu of a refund.
You must contact us via email within 15 days of the shipment date. Email us at service@vovtvo.com
Once a refund is issued, it may take your bank 5-10 business days to process the refund. For questions regarding your refund, once we have emailed your refund confirmation, please contact the bank that issued your form of payment. 

We have a few items that are non-returnable/refundable:

Custom items you commissioned us to make specifically for you. 
Clearance items in our  Clearance Collection
Gift cards & Store Credit
Vintage Items from our  Vintage Collection

Email: service@vovtvo.com